Sembee Ltd provides domain registration services to its clients only.

It does not sell, buy, transfer or carry out any other transaction connected to domains to the general public.

As such transactions are carried out as per our regular terms of business as agreed with the client.

The domain name management are also subject to the following.

Sembee Ltd: Nominet UK Channel Partner

Sembee Ltd is a proud Nominet UK Channel Partner. As a member of Nominet, we have several responsibilities concerning the sale, registration, renewal, and ongoing management of .uk domain names. Our goal is to provide clients with efficient and professional domain registration and management services.

This section outlines our responsibilities and explains how clients can contact us regarding any aspect of their domain name.

Key Responsibilities

  1. Terms and Conditions: Ensure clients understand the terms and conditions of the contract before purchasing or renewing a .uk domain name.
  2. Three-Way Contract: Clearly explain the "three-way contract" where the client enters into two separate contracts: one with us and one with Nominet UK.
  3. Contractual Changes: Inform clients of any changes to these contractual agreements.
  4. Prompt Updates: Act promptly on client requests to update domain details.
  5. Renewal and Expiry Policy: Make clients aware of the .uk domain renewal and expiry policy and notify them in a timely manner of approaching expirations.
  6. Data Completeness: Ensure client-submitted information for .uk domain registration meets Nominet UK's completeness requirements.
  7. Client Communication: Provide a simple and clear way for clients to communicate with us about any domain-related issues and indicate the expected response timeframe.

Terms and Conditions

These Terms and Conditions set forth the Registration Agreement between you and Sembee Ltd. In this Agreement, Sembee Ltd will be referred to as "SEMBEE," "we," "us," or "our," and you will be referred to as "The Client," "you," or "your."

  1. Registration Period: Domain names are registered for fixed periods subject to renewal.
  2. Dual Contracts: When you register or renew any .uk domain name (excluding .gov.uk and ac.uk) with SEMBEE, you enter into two contracts: one with SEMBEE and one with Nominet UK.
  3. Agent Role: SEMBEE will act as your agent by submitting the domain registration application to Nominet, resulting in a direct contract between you and Nominet UK. This contract can be found here.
  4. Data Usage: SEMBEE will inform you that Nominet's terms include consent to use your personal data for the Whois lookup service, which may publish your name and address.

Renewals and Expiry

  1. Renewal Period: .uk domain registrations and renewals are typically for a two-year period.
  2. Renewal Notification: We will notify you via email or phone 30 days before your domain's expiration date.
  3. Renewal Choice: At this point, you can choose to renew your domain or let it lapse.
  4. Confirmation: Confirm your decision by email or in writing.
  5. Grace Period: You can renew a lapsed domain name up to 90 days after its expiration. After this period, the domain will be deleted and available for registration by others.
  6. Advance Renewal: To avoid losing your domain, we recommend renewing well before the expiry date.
  7. Contact for Renewals: For domain renewal inquiries, please use the contact details below.

Transferring a Domain

  1. Transfer Policy: You can transfer your domain name to another registrar at any time. We do not charge for this service.
  2. Initiating Transfer: To initiate a transfer, please contact us via email.

Abuse and Complaints

  • Email-Based Abuse: To report email abuse, please contact us with as much detail as possible.
  • Complaints: To file a complaint about our services, email us with detailed information about the issue. We will acknowledge your complaint within three business days and aim to resolve it within ten business days. If you are dissatisfied with the outcome, you can escalate the issue to Nominet here.

Questions

If you have any questions, please contact us via email. We will respond within three business days and aim to resolve any issues within ten business days.

Contact Details

Company Information

Sembee Ltd is registered in England and Wales at Companies House, Cardiff. Our registered office (not for correspondence) is 1 Carnegie Road, Newbury, Berkshire, RG14 5DJ. Company registration number: 4704428.

Sembee Ltd is a wholly owned subsidiary of Sembee Holdings Ltd, company registration number 11577515. Registered office as above.

© Sembee Ltd . All rights reserved.